Under Advanced settings, select the check box next to Hide extensions for known file types to enable it. Under Advanced settings, select the check box next to Hide extensions for know file types to enable it. Shut down the application and go back to your templates folder.Äelete the file (normal.dotm for Word or normalemail.dotm for Outlook) and go back to step 7.Īfter you've restored the file, turn off file name extensions using the following steps: Note: If you still cannot find your content and there were other templates in your Templates folder to choose from, follow these steps: Your AutoText blocks, Styles, Macros, etc. #NORMAL DOTM LOCATION WINDOWS 10 WINDOWS#You may be warned about changing the file extension â this is OK.Ĭlose File Explorer and launch the application with the missing customizations (Word or Outlook). Windows XP, the default location is: C:Documents and SettingsApplication DataMicrosoftTemplates Windows 7, the default location is: C:Users<.Rename the file to normal.dotm for Word or normalemail.dotm for Outlook. Rename the file by right clicking it and selecting Rename. Select the file you want to restore, and then, right click and select Copy.Ĭreate the copy of the file by clicking the Home tab and choosing Paste or press Control V. To do this, click the View tab and select Details from the Layout section. Note: To see the Date modified value, you need to change your folder view to Details. Donât worry if you choose the wrong one, you can repeat steps 7-10 as many times as necessary to find the right file. Often, this is the file with the most recent Date modified value, which should be or NormalEmaildotm.old. If you see more than one of these files, then you will need to choose the correct file to restore. You should see at least one of the following files: , NormalPre, NormalPre15, NormalOld, OldNormal, , NormalEmailPre, NormalEmailPre15, NormalEmailOld, or OldNormalEmail. If you're customizations are missing for Outlook, select NormalEmail.dotmįor Word, change the file named Normal.dotm to NormalBeforeRestore.dotm.įor Outlook, change the file named NormalEmail.dotm to NormalEmailBeforeRestore.dotm. If you're missing customizations for Word, select Normal.dotm Press Windows R and type in %appdata%\Microsoft\Templates and press Enter. Under Advanced settings, clear the Hide extensions for known file types check box. Select the Cortana search icon and type Control Panel, then press Enter. Under Advanced settings, clear the Hide extensions for know file types check box. Select Appearance and Personalization, and then choose File Explorer Options. Press Windows key X and select Control Pannel. To resolve this, use the following steps to help you restore the renamed file. The issue is caused by a file that has been renamed during the update. #NORMAL DOTM LOCATION WINDOWS 10 UPDATE#Less SummaryĪfter installing the latest update for Microsoft Office (6366.xxxx), all of your customizations for Word and Outlook such as macros, autotext entries, and styles will no longer load. #NORMAL DOTM LOCATION WINDOWS 10 SOFTWARE#Third party software, such as over-zealous AV software and add-ins are the usual suspects.Ä®nsure that you don't have the Send to Bluetooth add-in present (as that one often screws things up) and check your AV software with respect to its Office file handling.Word 2016 Outlook 2016 Outlook 2019 More. If, with the option set, Word does not save the template, then the implication is that something is preventing that save. This way you get feedback about what you are saving and thus only save stuff you want to keep. It is better to set the option to prompt to save the normal template. When that template is missing from that location, Word will create a new one, and in theory at least, with the default settings, it should automatically save that template on closing Word as Normal.dotm.Īutomatic closure is not such a good idea. In a Windows operating system this template is stored in the folder defined at File > Options > Advanced > File Locations > User Templates Folder, which by default is the folder in my previous reply. The perceived wisdom is that Word requires a normal template in order to work.
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